Call events

FleetWorks sends webhook events to your configured server URL to provide real-time updates about call progress, outcomes, and extracted data. Each event includes relevant information about the call’s status and any associated data.

Call ended event payload

call_ended event is sent when a call is finished. It contains the call’s recording URL and a transcript of the conversation.

event · string · required

Event type: call_ended

callId · number · required

Unique call identifier

createdAt · string · required

Call created time

recordingUrl · string

URL to download call recording

formattedTranscript · string

Text transcription of the call

transcript · TranscriptMessage[]

Show properties

role · string

The role of the message in the conversation: user, bot

message · string

The message content

time · number

The timestamp when the message was sent

endTime · number

The timestamp when the message ended

secondsFromStart · number

The number of seconds from the start of the conversation

duration · number

The duration of the message in seconds

extractedData · object

Extracted data from call’s transcript

inputData · object

The input payload provided when initiating the API request that triggered this call. This includes all the original request parameters, including any custom metadata that was passed in the request.

toPhone · string

The phone number that the call was made to

fromPhone · string

The phone number that the call was made from

callType · string

The type of call. Possible values:

• CARRIER_SALES - call triggered using trigger carrier sales call API.
• TRACK_AND_TRACE - call triggered using trigger check call API.
• CUSTOM_USE_CASE - call triggered using trigger use case call API.

Tool calls event payload

tool_calls events are sent during the call when a tool is called. It contains the function name and its arguments.

event · string · required

Event type: tool_calls

callId · number · required

Unique call identifier

createdAt · string · required

Call created time

function · ToolCallFunction

Show properties

name · string

Tool call function name

arguments · object

Tool call function arguments

Transcript event payload

transcript events are sent in real-time during the call whenever new transcription data is received from the transcription service.

event · string · required

Event type: transcript

callId · number · required

Unique call identifier

createdAt · string · required

Call created time

formattedTranscript · string

Text transcription of the call

transcript · TranscriptMessage[]

Show properties

role · string

The role of the message in the conversation: user, bot

message · string

The message content

time · number

The timestamp when the message was sent

endTime · number

The timestamp when the message ended

secondsFromStart · number

The number of seconds from the start of the conversation

duration · number

The duration of the message in seconds