When a carrier or broker speaks, their raw audio is captured and instantly transcribed into text. This transcription happens with minimal latency to enable natural conversation flow.
The AI’s response is converted back into natural-sounding speech that is streamed to the caller. Our text-to-speech engine is optimized for clarity and human-like delivery.This entire process happens in under 700ms, enabling fluid, real-time conversations. The system continuously streams between all components to maintain natural dialogue pacing and turn-taking.FleetWorks orchestrates these components while adding industry-specific optimizations for freight logistics conversations, carrier compliance checks, and TMS integrations.
Our voice AI system includes several advanced capabilities that enhance the natural conversation experience:
Intelligent Endpointing: Uses audio and text analysis to detect when a user has finished speaking, enabling quick responses without interrupting mid-thought
Interruption Handling: Detects and appropriately responds when users need to interject or correct the conversation flow
Background Noise Filtering: Employs real-time noise cancellation to ensure clear audio quality even in noisy environments like truck cabs or warehouses
Natural Speech Patterns: Incorporates conversational elements like “umm”, “ah”, and other filler words to maintain a natural dialogue flow
These work together to create human-like conversations.